Lufthansa creates new CIO role – and more industry appointments
  • In-house promotion propels aviation industry expert into newly created group CIO role
  • Remit to consolidate digital programs across Lufthansa portfolio of airlines
  • Tasked with sharpening focus on customer-facing tech solutions
Photography: Jens Gorlich
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Lufthansa creates new CIO role – and more industry appointments

I-CIO editorial team – February 2016
New tech execs at the top of Lufthansa, London’s Metropolitan Police, Sydney Water, Allianz Global Assistance, Schwan Food Company and more.

Lufthansa Group has appointed aviation industry expert Dr Roland Schütz as CIO for all its airlines.
jim schofield

In the newly created role, Schütz will be responsible for consolidating digitalization programs at the Frankfurt-headquartered airline group. Lufthansa is hoping the investment in the additional role will lead to an acceleration in the digital transformation of its entire portfolio, which spans Germanwings, Eurowings, Swiss and Austrian airlines, as well as Lufthansa passenger services and stakes in Brussels Airlines and the German-Turkish charter airline SunExpress.

With the appointment, the company highlighted its wider technology ambitions: “To serve customers of all airline brands with the most modern digital interfaces, mobile applications and comfortable booking and handling processes.”

Schütz, 47, has worked at the aviation group for more than 10 years, most recently as CIO for passenger operations. Previous roles include CIO for Lufthansa Cargo and COO for Lufthansa Systems.
Other key appointments

• George Hunt is taking over as CIO at Sydney Water replacing Stephen Wilson who is retiring. Hunt joins from IT services group Wipro where he is currently global consulting partner for utilities.
• Michael Maczan has been named CIO for Allianz Global Assistance (AGA) in Australia. Maczan was most recently regional CIO across the German travel insurance and roadside assistance group’s core Europe region.
Barwon Health has appointed Dr Sharon Hakkennes as its new CIO. Hakkennes has been with the healthcare provider since 2014 in roles that include information management officer and director of health informatics.

• Property and casualty insurer Economical Insurance has appointed Alice Keung as its senior VP and CIO. Keung has more than 25 years' of experience and has twice been named in the Top 100 Most Powerful Women in Canada. In previous roles she was COO of eHealth Ontario and CIO of both the National Bank of Canada and Air Canada.

• Corporate and investment bank Natixis has announced that Google’s former industry head for retail, Tanguy Pincemin, will take over as the company’s chief digital officer. Pincemin will be responsible for coordinating Natixis’ innovation projects.

Louis Dreyfus Commodities, the global merchandizer of commodities and processor of agricultural goods, has appointed Guy-Laurent Arpino as CIO. Working out of Geneva, Arpino will have responsibility for business intelligence and digital marketing services, among other IT operations, at the Rotterdam-based subsidiary of the French conglomerate Louis Dreyfus.

• James Dolphin has been named as the new CIO for retail banking at Standard Chartered. Dolphin will report to group CIO Dr Michael Gorriz. Dolphin joins the international bank from financial services group Capital One where he was CIO for retail and direct banking for since 2012.

South Africa
• Mobile telecommunications company MTN has appointed Benjamin Marais as its new CIO. Marais joins MTN after five years as CIO vitality and card systems at Discovery Health.

• London’s Metropolitan Police Service (the Met) has made Angus McCallum its new CIO. McCallum will head up the Met’s digital policing program and will also join its management board. He will be responsible for digital policing’s transformation plans, including the hiring of the department’s senior leadership team and introducing a new operating model.
• Howard Watson has been named as the new group CIO and CEO of technology at BT. Watson steps up from his current role as chief architect and managing director of global IT platforms at BT. In his new position Watson will be responsible for the company’s core networks and IT systems across the globe.
• The UK government has promoted Andy Beale to the role of deputy CTO. The appointment sees Beale move from his current position as director of common technology services at the Government Digital Service. Beale will report to CTO Liam Maxwell.

• Rahul Samant has taken over as CIO for Delta Air Lines. Samant replaces Theresa Wise, who is retiring, and will be responsible for introducing a series of cutting-edge technologies that will the speed-up the airline’s time to market with new products, integrating its multiple platforms, and beefing up security. Prior to his new appointment Samant was chief digital officer at insurance group AIG.
• The Schwan Food Company has appointed Kathy Persian as SVP and CIO at the $3 billion frozen foods group. Persian joins from a similar role at sporting goods retailer Sports Authority.
• Deanna Johnston has been named CIO of Haier America, the US wing of the Chinese household appliance giant. Reporting to America COO, Kevin Dexter, Johnston will define the company’s business process architecture and develop an IT roadmap that will increase process efficiencies.
• The District of Columbia has named Archana Vemulapalli as its new CTO. Vemulapalli will direct IT strategy, deployment and management for the Washington-based city and local government body.
Workday has announced Diana McKenzie as its new CIO. McKenzie will be responsible for the cloud business applications company’s global information services organization. Prior to joining Workday, she was SVP and CIO at scientific research company Amgen.
• Jeff Brown has been appointed to SVP and CIO of Seattle Children’s Hospital. Brown has been interim CIO for the hospital and research institute since April 2015.
Onlife Health has announced the appointment of Sameer Bhargava as CIO. Bhargava will be responsible for leading the wellness company’s enterprise systems, software development and data services.


• Photography: Lufthansa/Jens Gorlich (above), Ingrid Friedl (homepage)

First published February 2016
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