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Results displayed for - May 2010

Social call: Contact centres go Web 2.0

Posted by i-cio.com staff | Mon 31 May 2010

For the past two years, social media monitoring tools have enabled organisations to track discussions of their brand and select keywords online - on Facebook, Twitter, blogs and elsewhere. Now they want to inject themselves into those customer conversations by blending social media and contact centre tools. ...Read more

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Essential reading for CIOs

Posted by Kenny MacIver & James Lawrence | Tue 25 May 2010

Two of the latest must-reads for CIOs: a business maverick's story and a novel approach to Lean and Six Sigma ...Read more

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Removing IT from the boardroom agenda

Posted by Kenny MacIver | Mon 17 May 2010

“For 10 years the industry has tried to get IT on the boardroom agenda. Now removing IT from the boardroom agenda is the goal all organisations should strive to attain,” says Tod Nielsen, COO of VMware. ...Read more

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Should employees be allowed to buy their own PC? Part 2

Posted by Jim Ginsburgh | Mon 10 May 2010

Jim Ginsburgh, former VP of enterprise architecture at BP, argues that BYOC is the only way for enterprises to go ...Read more

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Should employees be allowed to buy their own PC? Part 1

Posted by Alain Fontaine | Thu 6 May 2010

Increasingly, IT leaders are having to respond to demands to support end-users' own devices in the workplace. But how far should organisations travel down this road? Alain Fontaine, head of IT at online portal atHome International Group, shares his own experience in this area ...Read more

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Latest news

Why French Parents Are Superior

europe.wsj.com: Sat, 04 Feb 2012 21:28:03 +0000

While Americans fret over modern parenthood, the French are raising happy, well-behaved children without all the anxiety. Pamela Druckerman on the Gallic secrets for avoiding tantrums, teaching patience and saying"non"with authority.

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Jobs Data Show Growth Is Sustained

europe.wsj.com: Sat, 04 Feb 2012 21:26:24 +0000

The U.S. economy added more jobs in January than in any month since early last year, pushing down the jobless rate to a level not seen since Obama's first full month in office.

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Greece Weighs Cuts Amid Bailout Talks

europe.wsj.com: Sat, 04 Feb 2012 21:19:23 +0000

Greece edged toward a deal on a second billion bailout package, as political leaders were set to meet Sunday to weigh critical spending cuts.

...more

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