Three years ago, when Ireland's Electricity Supply Board embarked on a strategic programme in response to the opening up of the country's electricity markets and the setting of ambitious carbon reduction targets, its CIO, Peter O'Shea, knew that ESB would need to change how it planned and executed ICT projects.

To ensure its project capability and infrastructure were better attuned to delivering the new business agenda, O'Shea turned to the then-emerging IT Capability Maturity Framework (IT-CMF) developed by the Innovation Value Institute (IVI)...