THE CHALLENGE

"I have found it immensely useful to apply lean to manage physical assets such as refrigerator parts on a production shop floor," says Schmidt. But to apply the philosophy to business processes and assets that are invisible, a dramatic shift in approach is required.

THE SOLUTION

Schmidt recommends digitising processes. He says: "If it can be digitised, it can be measured. If it can be measured, it can be managed. If it can be managed, it can be improved."
Download the full case study to find out how Schmidt delivers real benefits to his business through his lean approach to IT.