
Results displayed for - May 2010
Posted by i-cio.com staff | Mon 31 May 2010
For the past two years, social media monitoring tools have enabled organisations to track discussions of their brand and select keywords online - on Facebook, Twitter, blogs and elsewhere. Now they want to inject themselves into those customer conversations by blending social media and contact centre tools. ...Read more
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Posted by Kenny MacIver & James Lawrence | Tue 25 May 2010
Two of the latest must-reads for CIOs: a business maverick's story and a novel approach to Lean and Six Sigma ...Read more
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Posted by Kenny MacIver | Mon 17 May 2010
“For 10 years the industry has tried to get IT on the boardroom agenda. Now removing IT from the boardroom agenda is the goal all organisations should strive to attain,” says Tod Nielsen, COO of VMware. ...Read more
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Posted by Jim Ginsburgh | Mon 10 May 2010
Jim Ginsburgh, former VP of enterprise architecture at BP, argues that BYOC is the only way for enterprises to go ...Read more
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Posted by Alain Fontaine | Thu 6 May 2010
Increasingly, IT leaders are having to respond to demands to support end-users' own devices in the workplace. But how far should organisations travel down this road? Alain Fontaine, head of IT at online portal atHome International Group, shares his own experience in this area ...Read more
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